Shipping & Courier

New Zealand

In New Zealand, goods will be delivered with a reputable courier firm.

Signature is required upon delivery and goods cannot be delivered to motels/hotels unless by prior arrangement.

International 

For international deliveries, goods are shipped via New Zealand Post or FedEx.

Shipping fees vary depending on the destination, size and weight of the item(s) being shipped and include a small insurance fee against theft or damage while in transit.

Please note any taxes or customs clearance fees are the responsibility of the recipient.

Calculating fees

NB Courier fees and times are a guideline only.

  • Auckland (Does not include Waiheke) $7.00
  • North Island Short Haul (Hamilton - Whangarei) $10
  • Rest of North Island $15
  • Inter Island (Incl. Waiheke) Small $15
  • Inter Island (Incl. Waiheke) Large $20
  • Rural Delivery, add an extra $5
  • Excess applies to parcels weighing more than 5kg or if volume exceeds .025 (.025 = a wine box in size)
  • Inter Island Overnight Air Freight Small (Does not include RD addresses) $35

All fees are calculated based on weight, size and location. Goods over 25kg cannot be shipped.  If there are any additional charges you will be contacted by email.

Once your order has been placed and completed online you will be sent an automated e-mail confirmation of your order. This e-mail is generated by the website and confirms that your order and all relevant details were received and are being processed through our system. It does not mean that the freight you have selected is correct. Before making a Direct Credit Payment please wait for confirmation from Progear.

Overnight Air Freight is available for small size urgent Inter Island orders.  This service is not available to Rural Delivery addresses.  If you are at a Rural Delivery address we can deliver care of your nearest courier depot.

Courier fees include up to $1200 insurance.  This does not cover replacement value for goods owned by the customer which may have depreciated during the time of ownership, i.e. in the case of goods being returned from repair or servicing.  These items are insured for their depreciated indemnity value.

DELIVERY TIME

New Zealand

North Island delivery is 1-2 working days.

South Island delivery expect 2-3 working days.  Note that severe winter weather may cause delays.

Rural delivery can be up to a week.

Nationwide next day service is available for urgent orders at an additional cost.

International

Shipping will be calculated manually when we process your order. We will contact you directly with shipping options and delivery time frames.

Track Order

We will hold a record of the tracking number. Please contact us at sales@progear.co.nz if you require this.

Goods Damaged in Transit

If for any reason your goods arrive damaged or faulty, please contact us immediately so that we can remedy the situation.

Queries

Something unanswered? Contact us.

P +64 9 529 5055
F +64 9 529 0331
E sales@progear.co.nz

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