Rental FAQ's

Need something specific for a job?

Want to try before you buy?

Progear offers a range of rental equipment that can be hired for 3,7,10 or 14 days. Below is everything you need to know about hiring gear from us.

How do I make a booking for rental equipment?

Easy! Simply book online, email us at or give us a call on 09 529 5055.

We will need to know the dates that you’d like to hire the equipment for, and what items you would like to reserve. We will then confirm availability and provide a quote.

I don’t live in Auckland. Can I still rent equipment?

Yes you can but keep in mind if you live outside of Auckland we may need to contact you for more information if you are not a registered Progear customer.

IMPORTANT: If you are renting outside of Auckland or need to have gear posted, you will need to factor in shipping time to and from your location when choosing your rental period. If you have not allowed enough time for shipping we may need to extend your rental period at an additional cost.

If you’re unsure about how long you will need to add for shipping email us at or give us a call on 09 529 5055.

How do I become a registered customer?

You will need to provide proof of identity including one form of photo identification along with one of the following:

  • New Zealand passport or foreign passport with New Zealand Resident or Permanent Resident Visa
  • Credit card in the Hirer’s name
  • Proof of address

You may also register in person in the presence of a Justice of the Peace if you are unable to provide us with any of the above.

Please note that a bond may be required for customers unknown to the store.

IMPORTANT: Account holders are responsible for all equipment hired, and equipment may not be hired on behalf of anyone else. If you are hiring on behalf of a company you must be an authorised person or director of the company. Credit cards will not be accepted for payment unless payment is completed in store.

Is the equipment insured?

Yes, our equipment is insured for accidental damage. Loss and theft is not covered and in such an event the hirer will be liable for the value of replacement.

This cover excludes damage caused by misuse or negligence, operation of the equipment in a manner other than for which the equipment was intended, use of the equipment during a period other than specified in the hire agreement, theft, and fraud.

If during your rental a mishap occurs that affects our equipment, the hirer is liable for the repair or replacement the item(s), up to the insurance excess of $750.

At this time we do not offer an option for lowered insurance excess.

Do you charge a bond/ deposit fee?

First time customers who are unable to register in person, or who do not hold a New Zealand passport or residency visa, will be required to pay a bond. The amount will vary depending on the value of the equipment hired. For registered customers no bond is required however all rental invoices must be paid for in full before or upon pick up.

Do you charge a cancellation fee?

Cancellation fees will apply if no notice is given within 24 hours of the first day of rental. Cancellation fees are 1/3 of the 3 day hire rate.

What are your equipment pick up and drop off times?

Equipment may be picked up and returned during our standard operating hours. We do not offer an out of hours service.

Equipment may be collected after 1pm on the first day of the hire period, and must be returned before 11am on the final day of the hire period. If the return date falls on a Sunday or Public Holiday the return date will be the next working day.

Late returns will be charged at our standard rental fee rates (3 day rate for every 1-3 days late).

Our operating hours are:

Mon-Fri: .......................... 9:00 to 17:30

Sat: ................................ 10:00 to 15:00

Sun: ............................... Closed

What happens if at the end of the hire period I want to purchase the equipment from you?

If at the end of the rental period you decide to purchase the same equipment new or second hand from us, we will invoice the final cost less one 3 day rental payment. Purchase and full payment must be made within 14 days of gear return for this credit to apply. Credit does not include any courier or delivery charges.

Full Rental Terms & Conditions can be found HERE

I still have questions!

We are happy to help. Please contact us and we can answer any additional questions you might have.

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