Rental FAQ's

Need something specific for a job? Want to try before you buy?

Progear offers a range of rental equipment that can be hired for 1-3, 3-5, 7 or 14 days. Below is everything you need to know about hiring gear from us:

How do I make a booking for rental equipment?

Easy! Simply book online. You must book any equipment through our website. 

What do I need to bring in order to rent?

Customers renting for the first time will need to provide the following proof of identity:

• New Zealand passport, or foreign passport with a New Zealand Resident or Permanent Resident Visa. We cannot accept driver's licenses.
• Credit card in the Hirer’s name

Please note that a bond of 50% RRP of rented item(s) may be required for customers unknown to the store/don't have a NZ passport.

IMPORTANT: Account holders are responsible for all equipment hired, and equipment may not be hired on behalf of anyone else. If you are hiring on behalf of a company you must be an authorised person or director of the company. Credit cards will not be accepted for payment unless payment is completed in store.

I don’t live in Auckland. Can I still rent equipment?

Due to courier issues we are unable to ship any rentals until further notice.

Is the equipment insured?

Yes, our equipment is insured for accidental damage. Loss and theft is not covered and in such an event the hirer will be liable for the value of replacement.

This cover excludes damage caused by misuse or negligence, operation of the equipment in a manner other than for which the equipment was intended, use of the equipment during a period other than specified in the hire agreement, theft, and fraud.

If during your rental a mishap occurs that affects our equipment, the hirer is liable for the repair or replacement the item(s), up to the insurance excess of $750.

At this time we do not offer an option for lowered insurance excess.

Do you charge a bond/ deposit fee?

First time customers who are unable to register in person, or who do not hold a New Zealand passport or permanent residency visa, will be required to pay a bond. The amount will vary depending on the value of the equipment hired. For registered customers no bond is required however all rental invoices must be paid for in full before or upon pick up.

Do you charge a cancellation fee?

Cancellation fees will apply if no notice is given within 24 hours of the first day of rental. Cancellation fees are 1/3 of the 3 day hire rate.

What are your equipment pick up and drop off times?

Equipment may be collected after 1pm on the first day of the hire period and must be returned before 11am on the final day of the hire period. We do not offer an out of hours service.

If the return date falls on a Sunday or Public Holiday, the return date will be the next working day.

Late returns will be charged at our standard rental fee rates (3 day rate for every 1-3 days late).

Our operating hours are:

Mon-Fri: .......................... 9:00 to 17:30

Sat: ................................ 10:00 to 15:00

Sun: ............................... Closed

What happens if at the end of the hire period I want to purchase the equipment from you?

If at the end of the rental period you decide to purchase the same equipment new or second hand from us, we will invoice the final cost less one 3 day rental payment.

Purchase and full payment must be made within 14 days of gear return for this credit to apply.

Credit does not include any courier or delivery charges.

Full Rental Terms & Conditions can be found HERE

I still have questions! 

We are happy to help. Please contact us and we can answer any additional questions you might have.