RENTALS

Customers renting for the first time will need to provide the following proof of identity:

• New Zealand passport, or foreign passport with a New Zealand Resident or Permanent Resident Visa.
• Credit card in the Hirer’s name

Please note that a bond of 50% RRP of rented item(s) may be required for customers unknown to the store/don't have a NZ passport.

IMPORTANT: Account holders are responsible for all equipment hired, and equipment may not be hired on behalf of anyone else. If you are hiring on behalf of a company you must be an authorised person or director of the company. Credit cards will not be accepted for payment unless payment is completed in store.

Sorry, no. 

The feedback we've had from customers is that they don't want to pay for the additional rental period to cover the time in transit.  Furthermore, we can't guarantee the delivery timeframe and often photographers are wanting these for events such as weddings which cannot be moved.

Yes, our equipment is insured for accidental damage. Loss and theft is not covered and in such an event the hirer will be liable for the value of replacement.

This cover excludes damage caused by misuse or negligence, operation of the equipment in a manner other than for which the equipment was intended, use of the equipment during a period other than specified in the hire agreement, theft, and fraud.

If during your rental a mishap occurs that affects our equipment, the hirer is liable for the repair or replacement the item(s), up to the insurance excess of $750.

At this time we do not offer an option for lowered insurance excess.

If you are travelling overseas, you are required to hold your own insurance to cover any loss or damage.

Cancellation fees will apply if notice is given within 24 hours of the first day of rental. Cancellation fees are 1/3 of the 3 day hire rate.

As long as your booking includes the days you plan to collect and return the gear, you are welcome to pickup anytime during our opening hours. If the return date falls on a Sunday or Public Holiday, the return date will be the next working day.

We do not offer an out of hours service.

Our normal operating hours are:

Mon-Fri: .......................... 9:00 to 17:30

Sat: ................................ 10:00 to 15:00

Sun: ............................... Closed

Public Holidays: ...........  Closed

If at the end of the rental period you decide to purchase the same equipment new or second hand from us, we will invoice the final cost less one 3 day rental payment.

Purchase and full payment must be made within 14 days of gear return for this credit to apply.

Credit does not include any courier or delivery charges.

Full rental terms and conditions can be found here.