Customer Support

Shipping & Courier

New Zealand

In New Zealand, goods will be delivered by Apparel Line Couriers and New Zealand Couriers.

Signature is required upon delivery and goods can only be delivered to permanent physical addresses.

International

For international freight we use FedEx for high cost items (cameras and lenses) unless you specify an alternative preference.

All other products are freight forwarded.

Shipping fees vary depending on the destination, size and weight of the item(s) being shipped and include a small insurance fee against theft or damage while in transit.

Calculating fees

• Auckland $6.00
• North Island Small $10
• North Island Large $15
• South Island Small $15
• South Island Large $20
• Rural Delivery, add an extra $5

In the situation where the wrong shipping has been selected and payment by direct credit has been made - we will be in touch via email to inform of error and action required.

Please note Courier fees and times are a guideline only.

Heavy and large goods will be more expensive to courier.

Courier fees include up to $1200 insurance.

FedEx / International freighting fees and New Zealand Courier fees are all based on weight and location. We can email confirmation of the weight charge.

DELIVERY TIME

New Zealand

North Island delivery is overnight. Some rural areas may take slightly longer.

South Island delivery is about 48 hours. Rural delivery can take up to two weeks.

Nationwide next day service is available for urgent orders at an extra cost.

International

FedEx takes between two to five working days, depending on location.

Freight Forwarding takes between seven and ten working days.

Track Order

We will hold a record of the tracking number. Contact us if you have any problems.

Shipping Special

From time to time we will run a free shipping special. It applies to any item or items bought on the online store that comes to more than $200. This special is run for limited times and at Progears discretion.

Returns & Refunds

The Consumer Guarantees Act 1993 gives customers the right to a repair, replacement or refund if goods sold are not of good quality or are faulty.

If you receive something defective we will replace it immediately.

Warranties & Repairs

Items sold by ProGear are warranted by the manufacturer. Any items needing repair should be sent to the manufacturer with proof of purchase.

Payments

We use Payment Express - a Visa and MasterCard certified solution which facilitates electronic payments seamlessly.

We accept the following credit cards:

Visa, MasterCard, Q Card

We also accept debit cards.

Direct bank transfers can be made in New Zealand to 12 3075 0205717 000

Transfers from non-ASB accounts may take up to 48 hours to process.

Queries

Something unanswered? Contact us.

P +64 9 529 5055
F +64 9 529 0331
E sales@progear.co.nz

Tw @ProGear_Photo
Fb /progearphoto